Customer Service

Below are the shipping service options and delivery times available for your Jo Malone London Online order.

Standard Delivery

• Free delivery for all orders.
• Most orders shipped via Standard Service are delivered within 3 - 5 business days (West Malaysia) and 3 -7 business days (East Malaysia) from the order's ship date.
• Orders cannot be shipped to P.O. Box addresses.

We are sorry Jo Malone London Online only delivers within Malaysia.
 

Please note:

• Orders cannot be shipped to P.O. Box addresses.
• All orders require a signature upon delivery. If you are not there to sign for your order, we will attempt a second delivery.
• If both deliveries failed (1st and 2nd attempt), the order will be cancelled.
• Jo Malone London Online ships all orders from Selangor. Delivery lead times will be based on location. Delivery areas further away from Klang Valley (Kuala Lumpur/ Petaling Jaya) and rural addresses will result in longer lead times.